Do you own a Google Home or Amazon Echo device? If yes, then are you able to connect the Google Wi-Fi to it? If not, then we are going to suggest some troubleshooting steps for you.
When configuring the Echo or Google home, all the instructions related to this will be displayed on the screen. If you stuck in the middle or in case Google home doesn’t connect to the Google router, then there are chances that the password entered is incorrect. In such a scenario, there is a possibility that the password is not incorrect but the network to which you are connecting has not established the link with the device.
- Enable Airplane mode: When you configure the Echo or the Google Home on the Wi-Fi, it will automatically fetch the information through the Google Home app installed on the smart device. All the details like SSID and the password will be shown to you. When you connect the phone to the new network, the previous SSID and the password details may get deleted on its own. In such a scenario, the Google home fails to connect to the phone and set up remains incomplete. To fix this problem, turn on the Airplane mode before starting with the setup followed by turning on the Wi-Fi. Launch the Alexa app now and set up the device from the smartphone again. If the problem still exists, then you can try connecting the phone to the cellular data.
- Try a different band: There are two bands available namely 2.4 GHz and 5 GHz. It is recommended to select the 5 GHz as it is free from congestion and other interference issues. Yes, if the distance between the router and the device is more than normal, then 2.4 GHz is recommended due to its higher bandwidth. In the case of the Mesh Wi-Fi system, the selection of a band is not required as it will be done on its own.
- Reboot router: Rebooting the router will definitely solve most of the problems encountered on the Google router. If the device keeps on disconnecting from the Google router, then it is recommended to reboot the router. The process of rebooting is quite simple. Turn off the device from the power supply and disconnect the power cable from it. Wait for 15 seconds and connect the power cables again to the supply. Apart from the router, you must reboot the Wi-Fi networking devices and the Amazon Echo. You can check the complete process of rebooting the Echo from the ‘Amazon’ website. Rebooting will refresh the memory of a device and all the cache files will be deleted after reboot.
In some routers and smart voice assistant based devices, you will find that there is a need to implement additional steps in order to perform the successful setup. If you want to enable the voice capabilities on the device, then turn on the Guest mode on the Wi-Fi router.For more information go to Google Mesh Setup.